1. General Provisions

1.1. To begin trading with real capital, the Client must transfer funds to their Trading Account opened with the Company (hereinafter referred to as the “Client Account”).

1.2. The amount deposited in the Client Account constitutes the Account Balance.

1.3. The Company’s financial obligation to the Client arises from the corresponding entry recorded on the trading platform, indicating the deposit made by the Client.

1.4. The value of the Company’s monetary obligations will always be based on the Account Balance at a specific date and time.

1.5. The Company’s obligations to the Client are limited to the amount of the Account Balance.

1.6. These obligations cease once the Client fully withdraws their funds from the Account.

1.7. During the deposit process, the Client must select one of the available payment methods. The deposit method will also be used for capital withdrawals.

1.8. The Company is not responsible for failures in the payment systems made available on the platform. Such systems are not considered Company partners.

1.9. All risks associated with using the payment systems are the responsibility of the Client, who must contact the providers directly in case of any issues.

1.10. The Client must notify the Company via email (support@qxbroker.com) within 24 hours of filing any complaint with the payment system.

2. Registration

2.1. The Client agrees to register independently on the Company’s website, providing truthful and up-to-date personal data.

2.2. The registration process includes completing a questionnaire, opening the account, selecting a deposit method, and submitting documents for identity and source of funds verification.

2.3. By registering, the Client fully accepts the User Agreement and this Payment Policy.

2.4. The Client must provide complete, accurate, and truthful information and is legally liable for any false declarations.

2.5. The Company may request additional documents at any time to verify the Client and their financial resources. This includes personal identification, proof of residence, income documents, among others.

2.6. The documents must be submitted within 5 (five) business days upon request by the Company.

2.7. The verification process may take up to 10 (ten) business days, extendable up to 30 (thirty) business days at the Company’s discretion.

3. Deposits

3.1. To make a deposit, the Client must:

3.1.1. Submit a request through their personal account;
3.1.2. Choose a deposit method;
3.1.3. Select the desired currency;
3.1.4. Enter the amount;
3.1.5. Complete the form with the required information.

3.2. The time for fund crediting depends on the payment system. Bank transfers may take from 3 to 45 days. Electronic systems may be instant.

4. Withdrawals

4.1. The Client may request the full or partial withdrawal of their funds at any time.

4.2. Conditions for withdrawal:

• Compliance with local laws;

• Compliance with this Payment Policy and other Company documents;

• Request submitted through the Personal Account;

• Requested amount must not exceed the available balance;

• Withdrawal will be made using the same method as the original deposit, unless otherwise decided by the Company.

4.3. The Company may hire third parties (Agents) to process withdrawals and is not responsible for their actions.

4.4. If there is a difference between the Account currency and the withdrawal currency, funds will be converted according to the Company’s exchange rate at the time of the transaction.

4.5. Fees, exchange rates, and other charges will be set and adjusted by the Company without prior notice.

4.6. The Company may establish minimum and maximum withdrawal limits.

4.7. The Company has up to 7 days to process the withdrawal, extendable to 14 days in exceptional cases.

4.8. If the funds are not credited within the specified period, the Client must contact the Company.

4.9. The Client is responsible for any errors in withdrawal information and related costs.

4.10. Profits exceeding the original deposit amount will only be withdrawable through a specific procedure agreed upon by the parties.

5. Withdrawal Methods

5.1. Bank Transfer:

5.1.1. The request must be made through the Personal Account;
5.1.2. The Company does not guarantee bank processing times;
5.1.3. The bank account must be in the Client’s name;
5.1.4. Providing accurate data is the Client’s responsibility.

5.2. Electronic Payment:

5.2.1. The same conditions above apply, adapted to the electronic payment method.
5.2.5. The Company is not responsible for technical or software failures of the electronic system.

5.3. The list of available methods may be changed at the sole discretion of the Company.

6. Refunds

6.1. A refund is defined as the return of funds not used for operations on the platform.

6.2. The Client may request a refund at any time.

6.3. Conditions for refund:

• Compliance with applicable laws;

• Compliance with this Payment Policy;

• Request made through the Personal Account or official email (finance@quotex.io).

6.4. Refunds will be made using the same method as the original deposit.

6.5. The Company may change the refund process at its discretion and request additional information.

6.6. Third parties (Agents) may be contracted to execute the refund.

6.7. Currency conversion will follow the Company’s exchange rate.

6.8. Fees and charges are set and adjusted unilaterally by the Company.

6.9. The refund currency may differ from the Account currency.

6.10. The Company may impose limits on refund amounts.

6.11. The decision period for a refund request is up to 7 days, extendable to 30 days.

6.12. In case of non-receipt, the Client must contact the Company.

6.13. The Client is responsible for any errors in the refund request.

6.14. The Company may issue refunds using the same method as the deposit, in accordance with its internal policies.

7. Taxes

7.1. The Company does not act as a tax agent and does not disclose Client information to third parties, except under formal legal order.

8. General Obligations

8.1. All payments made are the responsibility of the Client.

8.2. The Company is not responsible for third parties involved in the payment processes.

8.3. The Company’s responsibility begins upon receipt of funds in its official accounts.

8.4. The Company may cancel fraudulent transactions and block accounts for an indefinite period, based on internal investigations or legal requirements.

8.5. The Company’s responsibility for withdrawals ends once the funds leave its accounts.

8.6. The Company may cancel financial transactions in case of technical errors.